Description of establishment
Our elegant La Maison Bleue hotel, located on the eastern shore of Lake Annecy, offers an exceptional setting in a remarkable natural setting. One of the few 5-star Relais & Châteaux hotels in Annecy, it has 11 rooms, including two family suites overlooking the lake.
You'll be joining a family-run business where people are at the heart of our management. It's essential to build loyalty among our teams, so that we can reward everyone who has demonstrated their worth within the company and who wants to continue to develop. It's always great to promote new talent and give them greater responsibilities.
The company is deeply committed to promoting the hospitality and culinary professions, and this translates into a strong commitment to passing on know-how.
Job description:
En tant que premier de réception (H/F), vos différentes tâches seront :
- Accueillir les clients,
- Diffuser l’information pratique aux clients,
- Répondre aux demandes spécifiques des clients,
- Promouvoir les services de l’Hôtel et des restaurants
- Gérer les litiges clients et les situations délicates avec discrétion et efficacité
- Fidéliser la clientèle
- Assurer le remplacement du Chef (fe) de Réception pendant son absence
- Coordonner le travail et l’organisation de l’ensemble de l’équipe, dans un souci constant de servir au mieux notre clientèle
- Veiller au respect des procédures et des standards
- Contrôler l’état et la propreté des tenues de l’équipe
- Participer à la formation du personnel sur le terrain (vente, savoir-faire technique).
- Participer à la vérification des débiteurs et les garanties de paiement
- Gestion et suivi des dossiers groupes
Profile description :
- Good interpersonal skills.
- To have commercial skills in order to offer the establishment's various services.
- Knowing the ins and outs of management to coordinate the work of your teams.
- Proficiency in one or more foreign languages.
- Be familiar with hotel and restaurant standards.
- Demonstrate versatility so as to be able to respond to each of the tasks entrusted to them.
- A sense of responsibility.
- Rigour and organisational skills.
- To be naturally focused on customer satisfaction, able to anticipate their needs and exceed their expectations to offer them an exceptional experience.
Our advantages:
- Two consecutive days off
- Depending on the number of places available, you can be accommodated nearby (maximum 15 to 20 minutes by bike).
- Washing machines and tumble dryers are available on the premises for staff accommodated on site.
- Company mutual insurance
- Continuous working hours
- Meals during your working day
- Preferential prices in our two restaurants
- The "Relais Team" advantage for low-cost stays at other Relais & Châteaux hotels worldwide
- Timetables managed by an electronic time clock
- Live my life as a customer' operations to test a dinner in a gourmet restaurant in real conditions
- Significant team spirit
Contrat CDI 42h.
Date de prise de poste : Dès aujourd’hui mais nous savons nous adapter !! Possibilité de faire un essai également.
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